Terms of service
Overview
Welcome to Maison Beinera.
The terms “we”, “us” and “our” refer to Maison Beinera. Maison Beinera operates this store and website, including all related information, content, features, tools, products and services, in order to provide you with a curated shopping experience.
Maison Beinera is powered by Shopify, which enables us to provide our online store and services to you.
By visiting, browsing, interacting with or purchasing from our website, you agree to be bound by these Terms of Service, together with any policies referenced on our website, including our Privacy Policy, Shipping & Delivery policy and Returns & Refunds policy.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use or access our website or services.
1. Access and account
By using our website, you confirm that you are at least the age of majority in your country, state or region of residence, or that you have given consent for any minor dependent to use this website.
You may be asked to provide certain information when using our store, including your name, email address, billing information, payment information and shipping details.
You agree that all information you provide is accurate, current and complete. You are responsible for maintaining the confidentiality of your account information and for all activity under your account.
2. Our products
Maison Beinera offers delicate handmade fashion jewellery, including bracelets, earrings, necklaces and jewellery sets.
We make every effort to display and describe our products as accurately as possible. However, colours, tones, textures and product appearance may vary slightly depending on lighting, photography, screen settings and device display.
Each piece is handmade or carefully finished by hand. Slight variations in bead placement, colour, shape, size, tone, finish and natural materials may occur. These small differences are part of the handmade character of each piece and are not considered faults.
Natural stones and freshwater pearls may vary in colour, tone, shape, surface, texture and lustre. Small natural imperfections are part of their beauty.
We reserve the right to update product descriptions, pricing, availability and product details at any time without notice.
3. Orders
When you place an order, you are making an offer to purchase the selected item or items.
Maison Beinera reserves the right to accept, decline, cancel or limit any order at our discretion. If we need to make a change to or cancel an order, we will attempt to contact you using the email address, billing address or phone number provided at checkout.
Please review your order carefully before submitting it. Once an order has been accepted and processing has started, we may not be able to accommodate cancellation requests.
Your purchases are subject to our Returns & Refunds policy.
4. Prices and billing
All prices are listed in New Zealand dollars unless otherwise stated.
Prices, promotions, discounts and availability may change without notice. The price charged for your order will be the price displayed at the time your order is placed and confirmed.
Unless otherwise stated, prices do not include shipping costs, taxes, duties, customs fees or other charges that may apply.
Prices may differ from prices offered through other platforms, marketplaces, promotions or sales channels.
You agree to provide current, complete and accurate purchase, billing and account information for all purchases made through our store.
5. Shipping and delivery
Shipping and delivery are subject to our Shipping & Delivery policy.
Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by courier services, incorrect shipping details, public holidays, rural delivery times, customs processing or circumstances outside of our control.
If your parcel appears delayed or lost, please contact us and we will do our best to help check the delivery status.
Please ensure your shipping address is correct before placing your order. Maison Beinera is not responsible for delays, failed deliveries or lost parcels caused by incorrect or incomplete address details provided at checkout.
6. Care and use of jewellery
Maison Beinera jewellery is designed as delicate handmade fashion jewellery rather than everyday fine jewellery.
Our pieces are best suited for occasional wear, styling moments, gifting and special occasions, rather than continuous daily use.
To help preserve your jewellery, please avoid contact with water, perfume, lotions, sweat, chemicals and prolonged moisture. Please remove jewellery before sleeping, showering, swimming, exercising or any activity that may cause pulling, stretching, pressure or damage.
Damage caused by incorrect care, water exposure, chemicals, pulling, stretching, dropping, sleeping, showering, swimming or exercising while wearing the piece is not considered a fault.
7. Intellectual property
All content on this website, including but not limited to text, product descriptions, images, photography, branding, logos, graphics, designs, layout and other materials, is owned by Maison Beinera or used with permission.
You may not copy, reproduce, distribute, modify, publish, display, sell or use any content from this website without our prior written permission.
The Maison Beinera name, branding, product names, logos and designs must not be used without our written consent.
8. Third-party services and links
Our website may contain links to third-party websites, services, applications or tools. These may include payment providers, shipping providers, Shopify services, social media platforms or other external services.
We are not responsible for the content, policies, security, accuracy or practices of third-party websites or services. Your use of third-party services is at your own risk and may be subject to their own terms and policies.
9. Relationship with Shopify
Maison Beinera is powered by Shopify, which enables us to provide our online store and services.
However, any sales and purchases made through our store are made directly with Maison Beinera. By using our website, you acknowledge that Shopify is not responsible for any aspect of sales between you and Maison Beinera, including any injury, damage, loss or issue resulting from purchased products or services.
10. Privacy
Your use of our website is also subject to our Privacy Policy.
Because our store is hosted by Shopify, Shopify may collect and process personal information in order to provide and improve the services used by our store. Information you submit through our website may be shared with Shopify and other third-party providers where necessary to process orders, payments, delivery and store operations.
Please review our Privacy Policy for more information about how personal information is collected, used and protected.
11. Feedback, reviews and content
If you submit feedback, reviews, photos, comments, messages, suggestions or other content to Maison Beinera, you agree that we may use, reproduce, share or display this content for store, customer service, marketing or promotional purposes, unless you ask us not to.
You are responsible for ensuring that any content you submit is accurate, lawful and does not infringe the rights of any third party.
We may remove or refuse to display content that we consider inappropriate, offensive, misleading, unlawful or inconsistent with our brand or policies.
12. Errors, inaccuracies and omissions
Occasionally, information on our website may contain errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, availability, shipping costs, delivery times or other details.
We reserve the right to correct any errors, inaccuracies or omissions and to update or cancel orders if any information is inaccurate, including after an order has been submitted.
13. Prohibited uses
You may not use our website or services for any unlawful, harmful, abusive, fraudulent or malicious purpose.
You agree not to:
- violate any applicable laws or regulations;
- infringe our intellectual property rights or the rights of others;
- submit false, misleading or inaccurate information;
- upload or transmit viruses, malware or harmful code;
- interfere with the security or operation of our website;
- collect or misuse personal information;
- use our website for spam, phishing, scraping or automated misuse;
- impersonate another person or entity.
We reserve the right to restrict, suspend or terminate access to our website or services if we believe these Terms have been violated.
14. Limitation of liability
To the fullest extent permitted by law, Maison Beinera will not be liable for any indirect, incidental, special, consequential or punitive damages arising from your use of our website, services or products.
Nothing in these Terms limits any rights you may have under applicable New Zealand consumer law.
15. Indemnification
You agree to indemnify and hold harmless Maison Beinera, Shopify and our service providers from any claims, damages, losses, liabilities or expenses arising from your breach of these Terms, your misuse of our website or your violation of any law or third-party rights.
16. Termination
We may terminate or suspend your access to our website or services at any time if we believe you have violated these Terms or used our website in an unlawful or harmful way.
Any obligations or liabilities that arose before termination will continue to apply.
17. Governing law
These Terms of Service and any separate agreements whereby we provide products or services to you are governed by and interpreted in accordance with the laws of New Zealand.
18. Changes to these Terms
We may update, change or replace any part of these Terms of Service from time to time by posting updates on this page.
It is your responsibility to check this page periodically for changes. Your continued use of our website after any changes are posted means you accept those changes.
19. Contact information
Questions about these Terms of Service should be sent to us at:
Maison Beinera
Auckland, New Zealand
Email: hello@maisonbeineranz.com
20. Allergies and sensitivities
Some pieces may include metal components, alloy, copper, stainless steel, glass, crystal-style beads, pearl-style beads, natural stones, freshwater pearls, PMMA, ABS or other decorative materials.
If you have any allergies, sensitivities or specific material concerns, please contact us before placing your order. We will do our best to provide available material information so you can make an informed choice.
Maison Beinera is not responsible for allergic reactions or sensitivities where materials have been disclosed and the item has been purchased after review.
21. Sizing and custom adjustments
Some bracelets may be available in different sizes or custom sizing options.
Because each piece is handmade, larger sizes or custom adjustments may require additional materials and may affect the final price. Any price difference will be clearly communicated and confirmed before your order is completed.
Please contact us before placing an order if you require a specific size or adjustment.